Saravanan Thangaraj

About Saravanan Thangaraj

Accenture Services Pvt Ltd offering 17 years of experience in managing large scale Process Excellence / Service Management / Change & Problem Management projects from diverse domains viz, Health Care Life sciences & Pharmaceuticals (HCLP), Telecommunications (Telcom) etc. Currently associated with Accenture Services Pvt Ltd. as Team Lead (Service Management & Program Management). Certified ITIL (Information Technology Infrastructure Library with extensive exposure in identifying and formulating strategic opportunities for Incident Management, Escalation Management, Change Management, Problem Management, risk management, governance and compliance for progressive projects, programs and portfolios. I have been to UK for Service control transition / knowledge sharing programme. Comprehensive expereince in;o Designing systems / procedures for change management entailing mapping business processes and studying workflows to design solutions and enhance competitive advantage.o Managing Diverse operations with key focus on defining Clients / Partners SLA’s, SOP’s & bottom line profitability by ensuring optimal utilisation of resources as well as the handholding of business partners & other key stakeholders.o To conduct Audit process of ISO 9001, ISO ISO 27001, ISO 22301 certifications across the organization.o BMC(ITSM) and ServiceNow tools are implemented to projects and closely working with them for any tools issues Proficient at delivering large projects with multi-skilled and multi-location team and managing projects and ensuring quality deliverables for large clients. Consistent performer with strong history of exceeding performance milestones year on year. Received Accenture Award and Quality Champion Award from client.

Experience

1. Quality Control & Ideas Innovation Lead

   Accenture

   Oct 2023 — Present · Bengaluru, IN

   To bring better improvement in the existing process. Quality control Board is established, tracked process issues, workaround identified, tested and Go live to AMS Partners.( 20 + Ideas and 50 + Quality control issues)Non Prod outage Notification Automated. Reduced 100% manual efforts to prepare and broadcast outage notification to Global IT users. Freeze, Outage Notification reminder and Release planning timelines are automated which help to reduced 20% manual efforts after automating workflows.LIVE Telecast : PROD outage release and Execution status through SharePoint. Reduced 20% manual efforts to share communication through outlook during execution hours. QR code facility is enabled to login the page using Mobile phone. Helps to check the production system status from anywhere and everywhere for End to End users. Emergency Change Alert to SDMs and high visibility to Business users in SharePoint.Quick and Short Execution status update through SMS for SAP Liaisons, superusers and Partners. Design & Develop LIVE dashboard in Helix using Helix DB live data through JSON approach.Quick overview to leadership for Aging tickets and About to breach SLA Alert high visibility.Design and publish dashboards using Power BI Desktop (Smallwork Deployement, Outage consumption, Future planned Golive, Technical Cutover, Data cutover etc)Create automatic flow through power automate ( Like Reminders, follow up, approvals, Feerze, release outage)

Skills

• Management
• Itil
• Problem Management
• IT Service Management
• Vendor Management
• Change Management
• Team Management
• Incident Management
• Service Delivery
• Business Analysis