Saravanan Sundarraj
Deputy Manager F&A Operations at HCL Technologies Services
- Role
- Deputy Manager F & a Operations at HCLTech
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Saravanan Sundarraj
Job Profile: Experience in timely execution of projects for F&A Vertical for IT/ITES organizations. Experience in O2C [ Order to Cash ] for IT/ITES organizations. Trained & Certified in Quality concepts & Quality tools. Qualified & experienced to drive various Transformation & Process Improvement Projects using Quality methodologies. Process Transition Knowledge where successfully transitioned Processes from USA, UK & Brazil. Experience in Statistical data analysis, process capability, SLA baselining, Lean for Services, Transition Management & Project Management. Responsibilities & Accountability: O2C [ Order to Cash ] Operations. Operational Excellence Management. People Management. DAG Audit [Delivery Assurance Group] Performance Management & Training & Development. Key Skills: QMS: Driving Quality Awareness Programs to existing employees & new Joiners. Business Excellence: Performance Measurement & monitoring, assisting teams on production monitoring system & publishing. Matrix: Preparation & Publishing of SLA Dashboard to Client. Process Management: Conduct process audits, Identify gaps, provide feedback to agents / auditors; prepare; collect, collate and analyse process performance data (including SLAs). Process Institutionalization: Deployment of designed processes within defined timeframe. Track and measure performance. Process Control & Verification: Create and implement sampling plan; Conduct calibration sessions, feedback sessions; Participate in daily huddles. Risk Management: FMEA aimed at identification of opportunities to minimize risk, Performing risk audit & analyzing the customer feedback, Perform process audit; Support in de-risking process performance; Track implementation of controls & mitigation plan. Branding: Updation of visual dashboards in the engagement, creating awareness by training & bringing visibility to Risk quality initiatives in the engagement. Improvements based on structured feedback mechanisms (CSAT, IPSAT, ELFs etc).
Experience
Deputy Manager F & a Operations
Oct 2020 — Present · Chennai, IN
Education
Anna University
Master of Business Administration (M.B.A.)
2005 — 2007
P.S.G. College of Arts and Science [Bharathiyar University] Coimbatore
Bachelor’s Degree
2002 — 2005
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