Saravanan Shanmugam

Principal Software Engineer @UnitedHealth Group

Reading, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Mar 2024 — Present

Principal Software Engineer @UnitedHealth Group

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Architected and implemented automated CI CD pipelines for Lambda Layer, Lambda Function, Step Function, Secret Manager, App Config, S3 storage, DynamoDB,Glue Job, Amazon connect contact flows, connect queues, connect prompts, connect routing profiles, Connect Predefined Attributes, Operational parameter management,ODM Rule, Elastic Admin and multi region deployment

EDUCATION

1994 — 1998

Pondicherry University

B.Tech, Mechanical

SKILLS

Prince2BssIntegrationCtadeMobile DevicesContact CentersAspect IvrProject ManagementTelecommunicationsSoftware Project ManagementCrmPre-SalesCtiVendor ManagementSolution ArchitectureNmsDialogicConsultingOracleRequirements AnalysisIvrCustomer Relationship Management (Crm)Prince 2AsrContact CentreTesting

ABOUT SARAVANAN SHANMUGAM

22 Years of experience in IT industry- Solid contact center experience (AWS,IBM ODM,Genesys, EEMAAN, Speechstorm, Aspect, Cisco CVP, Nuance, Philips Speechmania and Envox)- Solid devops experience in architecting, automating and optimizing mission critical deployments over large infrastructure for contact center and enterprise applications- Proficient with various automation scripting, devops tools and in developing CI CD pipelines.

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Saravanan Shanmugam — Principal Software Engineer at UnitedHealth Group in Reading, GB | Unifers