Saravanan Sekar
Manager Global Technical Support, Incident management, SLA Management, DVB, OTT, End to End Media Operations, Team handling. MCR, Teleport – Uplink / Downlink, NOC, Media SOC Operations, OTT, Live Events
- Role
- Manager, Technical Customer Support at Synamedia
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Saravanan Sekar
Having 17 years of experience in the field of Media Industry, Customer Technical support,…
Experience
Manager, Technical Customer Support
Nov 2021 — Present · Bengaluru, IN
As the Manager of Cloud Operations, Managed Services & Support at Synamedia, I lead a global team delivering cutting-edge cloud solutions for video compression, CDN, and OTT platforms. With over 17 years of media industry experience, I’ve successfully managed OTT operations for Tier 1 customers worldwide, implemented AI-driven monitoring solutions, and built Tier 1 & SRO support operations from the ground up. My role involves overseeing critical incident management, troubleshooting escalated issues, and ensuring customer satisfaction for a global client base of over customers.
Education
Mookambigai College of Engineering
Bachelor’s Degree
2004 — 2007
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