Saravanan Rajendran

About Saravanan Rajendran

I’m a certified ServiceNow professional with over 12 years of experience delivering enterprise ITSM solutions, currently working as a ServiceNow Techno-Function Manager at Capgemini. My career spans end-to-end ServiceNow platform design, ITSM process optimization, CMDB governance, and SIAM-led multi-vendor service delivery.At Capgemini, as part of Center of Excellence—mentoring junior consultants, developing demo environments, and driving enablement assets. I specialize in ITSM Pro capabilities including Virtual Agent, Predictive Intelligence, Performance Analytics, and strategic alignment of modules like ITOM, HRSD, and SPM with client goals.My background also includes key roles at Infosys, Wipro, HCL, and Cognizant where I contributed as a Product Manager, Administrator, and Incident/Problem Manager—always focused on improving platform performance, stakeholder value, and cross-team collaboration.Certified in ServiceNow ITSM, Discovery, HRSD, CSM, System Admin, ITIL v4, and SIAM, I bring a solution-oriented mindset, platform governance expertise, and a strong drive toward architectural leadership.I’m passionate about designing scalable ServiceNow architectures that connect people, process, and platform—while building high-performing teams that deliver measurable outcomes.

Experience

1. Program Manager

   Capgemini

   Jan 2025 — Present · Coimbatore, IN

   In my current role, as part of ServiceNow Center of Excellence (CoE) in Capgemini, where I focus on platform strategy, capability enablement, and solution acceleration. I architect ServiceNow solutions across ITSM, HRSD, ITOM, and SPM domains, supporting multiple enterprise clients in the banking sector. I work closely with internal stakeholders to design and deliver ITSM Pro use cases—leveraging Virtual Agent, Predictive Intelligence, and Performance Analytics—and build demo environments to support pre-sales and proposal efforts. Additionally, I play a dual role as a business analyst, aligning CMDB governance with ITOM initiatives and supporting SPM modules such as Demand, Project, and Resource management. A key part of my role also involves mentoring junior consultants and driving reusable assets from the CoE to enhance delivery consistency and platform maturity.

Education

• PSG College of Arts and Science

  Bachelor of Science - BS, Electronics

  2010 — 2013

• Bharathiar University

  Master of Business Administration - MBA, Information Technology

  2015 — 2017