Saravanan Natarajan
Senior Leader, Customer Experience at Cisco Systems
- Role
- Senior Manager, Customer Experience (Tac) at Cisco
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saravanan Natarajan
At Cisco, my focus is on leading the Technical Assistance Center (TAC support) team, a…
Experience
Senior Manager, Customer Experience (Tac)
Nov 2022 — Present · Bangalore, IN
As a Senior Manager for TAC Support, I am responsible for overseeing the premiumoffer (High touch delivery support) within enterprise support, which is a key component of theTAC function. Additionally, I have supported delivery functions like Incident Management andProblem Management, both of which are part of Cisco\'s premium offerings. Premium TACoperates with customer affinity as its primary goal, and I am responsible for aligning leadersand teams to consistently deliver an exceptional experience for our customers with thisobjective in mind. Responsibilities includes interlock with key stakeholders (Sales,Solutions Engineering, Field Delivery Teams, Customer Success Teams and Partners).Technlogies worked: Campus Switching, Wireless, Routing, DNAC, Datacenter switching
Skills
- Data Center
- Solaris
- Brocade
- Dmx
- People Development
- Cloud Computing
- Team Management
- Nas
- Service Delivery
- Technical Support
- Data Center Operations
- Emc Storage
- Clariion
- Storage Management
- Data Center Management
- Managed Services
- Data Center Relocation
- Unix Administration
- Storage Virtualization
- IT Service Management
- Virtualization
- People Skills
- Product Support
- Disaster Recovery
- San
- Storage
- Storage Area Networks
- Enterprise Storage
- Customer Service
- People Management
- Hp-UX
- Field Support
- Knowledge Management
- Itil
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.