Saravanan Nagarajan
Senior Quality Assurance Manager @ HCL Tech
- Role
- Senior Manager - Bfs Operation, Quality Assurance and Risk & Compliance at HCLTech
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Saravanan Nagarajan
Hello People! I would like to introduce myself as a Science post graduate with…
Experience
Senior Manager - Bfs Operation, Quality Assurance and Risk & Compliance
May 2013 — Present · Chennai, IN
Professional ExperienceMay 2013 - PresentBanking & Finance ( 3 Projects )Key Accomplishment* Profit and Margin was maintained 68%-72%.* Service level agreement 100 % achieved throughout the year from 2013 to 2017* Innovations are made miracle in process improvement and cycle time reduction from 90% to 20%* More than 45 productivity tools are implemented and cost saved $ 115k* ACSAT in innovation was 7.0 / 7.0 for last 3 Years & CSAT 6.2 / 7.0 * Client migration was completed without any major challenges / issues* Excel-VB based automation tool for below trackersReport tools:For two major clients approximately 42 recon reports were generated through this tool.Reduced the processing time from 180 minutes to 2 minutes per client.Incorporated an automated system in the process which will save 2.5 FTE workResponsibilitiesBusiness - Ensure the smooth running of cost-efficient and effective operational deliverables * Operation Management * Client Interaction - Interaction with clients on a regular basis with a view to better understand issues faced by them, pending operational items to be resolved, review meetings and operational procedures to be adoptedAchievements* Good Practices conference 8 – Zero defect paper selected for top 3 in BServ* MAD JAM 2015: 5 automation ideas were selected for HCL Business Unit finals* Visa to Wirecard migration completed without any major challenges / issues.* Client audits were completed without non-compliance.* Cross skilling completed for 50% of Ops resources in different set of work environment * Risk Register: Operations team has developed a comprehensive operations risk register covering all the operations activities to ensure adequate controls for the process.* Celebrating Excellence 2015: Won 21 awards in 10 categories for the automations & tools developed for ops processes
Education
Loyola College
Master's degree
2005 — 2007
St. Gabrials Hr. Sec School, Chennai
Higher secondary
2002 — 2002
Loyola College, Chennai
Bachelor of Science (B.Sc.)
2002 — 2005
Skills
- Team Management
- Itil
- Vendor Management
- Oracle
- Requirements Analysis
- Project Management
- Unix
- Sql
- Service Delivery
- Business Analysis
- Pl/Sql
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