Saravanan Gunasekaran

About Saravanan Gunasekaran

A highly motivated & experienced professional with competent in handling 15+ Years experienced in Telecom power management systems, energy-efficient and operation and maintenance power role management position. A highly-motivated individual who has worked on a wide range of profiles and projects across telecommunication. An accomplished and fluent communicator with strong investigation, problem-solving and decision-making skills, combined with a pragmatic approach and sound business acumen. Highly accomplished with a verifiable track record in field such as new business analysis, Business process mapping, Energy management, Operational cost control, Energy saving projects, Project management, Vendor management, Contract adherence and scope of work finalization. Specialized to manage major network infrastructure projects including installing new technologies and testing processes from planning through execution, substantially increasing productivity. Skilled in installation, maintenance and operation of telecommunications systems and related support items. Proficient to establish superior customer service through vendor management, aggressive service levels, and forging strong customer relationships. I’m specialized in Strategic Leadership, Time Management, Task Management, Conflict Resolution, Creative Thinking, Critical Thinking, Collaboration, Communication Equipment’s, Stakeholder Management, Preventive Maintenance, Contract Management,Project Management, Client Relationship Management, Business Process Improvement, Troubleshooting | Procedures, Technical Specifications, Project Specifications, Project Requirements, Client Requirements, Client Specifications, Trouble Tickets, Troubleshooting, Management System, and Vendor Management. Spearheaded to plan or direct the installation, testing, operation, maintenance, or repair of facilities or equipment to manage project execution to ensure adherence to budget, schedule, and scope to support for EOL network equipment’s migrations which include service migrations for all type of Systems. Key Responsibility & Skills • Asset Management • Vendor Management • Energy Management • Project Management • Business Analysis • Process Excellence • Change Management • Risk Analysis and Management • Quality & Control Management • Data Presentation • Cost Management • Business Modeling

Experience

1. Product Support Supervisor

   Greenpole Power Solutions

   May 2023 — Present · Bengaluru, IN

   Site Technical Support & Power solution Advanced training support to Customer operations. Trains the internal & customer field team in all technical aspects, subcontractors and own resources. Manage generator complaints rectification and preventive maintenance. Forms a team to do the rectifications activities\\\\n2. Provides online support for technicians and vendors. Informs the management on progress status.\\\\n3. Responsible for coordinating and controlling the quality of all documentation and insures it is completed in a timely manner and presented to customers\\\\n4. Coordinates activities with customer Warehouse dispatch team and site cluster management for the implementation works.\\\\n5. Supports business development and ensures customer representation to company brand and product performance\\\\n6. Monitoring customer satisfaction levels to ensure that the company meets industry standards.\\\\n7. Conducting research to identify new technologies that could improve the company’s products or services\\\\n8. Training customers on how to use new products or services, such as a new computer program or mobile application\\\\n9. Working with engineers to troubleshoot problems with existing products and develop solutions for new ones\\\\n10. Coordinating with suppliers to ensure that materials needed to manufacture products are available on time, in adequate quantities, and meet quality specifications\\\\n11. Communicating with customers about new products or services or issues with existing products or services\\\\n12. Providing technical support for computers, mobile devices, or other technology used by the company’s customers.\\\\n13. Provides technical support for the field team of all products supplied by Greenpole.\\\\n14. Handling all the Customer Coordination through Web, Phone/Conference calls, Weekly/Monthly Meetings.\\\\n15. Managing Field teams and Activities across the Network. Managed all the queries from customer. Team building and improving their performance.\\\\n \\\\n\\\\n \\\\n \\\\n\\\\n \\\\n

Education

• Karnataka State Open University

  Bachelor's degree, Mechanical Engineering, A

  2012 — 2015

• Chandy Polytechnic College

  Diploma of Education, Mechanical Engineering, A

  2009 — 2011

• Hindu Nadar High School

  SSLC, Science, A

  2004 — 2005

• SBK Higher Secondary School

  High School, Computer Science, A

  2005 — 2007