Saravanan G
Product Support Supervisor at Greenpole Power Solutions India Private ltd
- Role
- Product Support Supervisor at Greenpole Power Solutions
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Saravanan G
Results-driven Operations Leader with 18+ years of experience in Telecom ESCO, Renewable…
Experience
Product Support Supervisor
May 2023 — Present · Bengaluru, IN
Site Technical Support & Power solution Advanced training support to Customer operations. Trains the internal & customer field team in all technical aspects, subcontractors and own resources. Manage generator complaints rectification and preventive maintenance. Forms a team to do the rectifications activities2. Provides online support for technicians and vendors. Informs the management on progress status. Responsible for coordinating and controlling the quality of all documentation and insures it is completed in a timely manner and presented to customers4. Coordinates activities with customer Warehouse dispatch team and site cluster management for the implementation works.5. Supports business development and ensures customer representation to company brand and product performance6. Monitoring customer satisfaction levels to ensure that the company meets industry standards.7. Conducting research to identify new technologies that could improve the company’s products or services8. Training customers on how to use new products or services, such as a new computer program or mobile application9. Working with engineers to troubleshoot problems with existing products and develop solutions for new ones10. Coordinating with suppliers to ensure that materials needed to manufacture products are available on time, in adequate quantities, and meet quality specifications11. Communicating with customers about new products or services or issues with existing products or services12. Providing technical support for computers, mobile devices, or other technology used by the company’s customers.13. Provides technical support for the field team of all products supplied by Greenpole (Iraq, South Sudan, Jordan, Ivory Coast and the Philippines countries)14. Handling all the Customer Coordination through Web, Phone/Conference calls, Weekly/Monthly Meetings. Managing Field teams and Activities across the Network. Managed all the queries from customers.
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