Saravanan Chennaiyan

About Saravanan Chennaiyan

18+ years of qualitative experience in Program Management, Project Management, Operations and Client Servicing in Retails, Telecom, Logistics, Healthcare,e-Commerce, BFSI, and Supply chain sectors. I have proven success in ensuring compliance to quality standards. I am customer-focused and have abilities in providing utmost and superior support to clients for enhancing their satisfaction level as well as for repeat business.Program and Project Management: I have demonstrated excellence in end-to-end multi-locations and cross-functional programs. Mapping business requirements, identifying stakeholders, risks and requirement gathering. Collaboration for developing, implementing and monitoring and closing phases in line with the PMI and Agile-SCRUM guidelines. I also possess excellent interpersonal, communication, problem solving and organizational skills and have proved my abilities in client and customer relationship management, stakeholders\' engagement, team management and strategic planning. Client Servicing: Liaising with clients, managing new business problems and providing a customized business solution for the resolution of problems. Ensuring high-quality customer experience, elevating customer satisfaction, while adhering to the SLAs and work processes and thus managing operations.People Management: Recruiting teams and determining training needs to enhance operational efficiency increased productivity. Reviewing, evaluating & updating performance assessment tools and modules as needed.Operations Management: Preparing Standard Operating Procedures, Service Level Agreement (SLA) and getting the same approved. Actively delivering revenue cycle activities comprising of special revenue generating projects and process improvement initiatives.CORE COMPETENCIES• Project, Program Management & Delivery Management• Stakeholder Management & Vendor Coordination • Risk/Issue Management • Change Management/ Release Management• People Management• Problem Solving & Decision Making• Process Improvements & Best Practices• SDLC, Waterfall & Agile Methodology• Agile Scrum, Coach, SAFe• Test Management• Production Support• RFP/RFI & Presales SupportTECHNICAL SKILLS• Java, Spring,Sprint Boot, Microservices, JMS, Junit, Angular & C++, C#,ASP.NET, Web API, SaaS• Oracle APPS – O2C, P2P,R2R• Azure/PCF Devops• MS Office, MS Project Plan• JIRA, Confluence, HP ALM, VersionOne, Servicenow & ADO• Selenium,UFT, TestNG, BDD, TDD, Jenkins & Maven, JMeter• Oracle, SQL Server, MS SQL & DB2• CI/CD, GIT Lab, GIT Hub

Experience

1. Program Project Manager

   Wipro

   Aug 2024 — Present · IN

Education

• Adhiyamaan College of Education, Hosur

  Bachelor of Engineering - BE, Computer Software Engineering

  1999 — 2003