Saravanan Arumugam

About Saravanan Arumugam

Performance driven professional with over 20 years of experience in hospitality and…

Experience

1. Project Manager-global Bpo & Network Operations

   DHL Express

   Aug 2021 — Present · Mumbai, IN

   Global Business lead to liaise with vendor for onboarding projects for Countries across the Globe.• Review and improve both vendor and Country processes to drive service quality, improve productivity and meet process compliance. • Perform analysis, process evaluations for the purpose of robot usage, and drive Continuous Improvements using First Choice tools and methodologies with host countries and the BPO vendor.• Create and maintain documented procedures and controls which include Onboarding, Forecasting, Productivity and Quality.• Ensuring vendor processes are aligned with Global SOP standards and procedure.• Planning and coordination expertise to ensure new deployments are set up accurately and timely in the network.• Lead IT Incident reviews with ITS, BIT and vendor to understand root cause and ensure necessary steps are taken to prevent reoccurrence.• Cost/benefit analysis to identify issues, problems, opportunities, and benefits of the projects.

Skills

• Supply Chain
• Retail Sales
• Warehousing
• Customer Service
• Logistics
• Hospitality
• Supply Chain Management
• 3pl
• Transportation
• Key Account Management
• Operations Management