Saravanakumar Raja

About Saravanakumar Raja

Delivery focused & Solution oriented IT Professional with nearly 24 years IT experience• Possess extensive experience working across varied technologies (Mainframe, Client/Server, Web and BIDW)• PMI Certified Project Management Professional & Scrum alliance certified Scrum Master• Hands on Experience in all aspects of Software Development life cycle.• Skilled in orchestrating technology, people and process to achieve overall project / program goals and objectives• In depth knowledge of Credit Card Industry domain (Merchant New Signings, Merchant Account Payables, Card Acceptance and Processing Network, Online Merchant Servicing Platform etc.) • Possess significant expertise in the field of Software Quality Assurance, Manual & Automation testing, Functional, Regression Testing• Improved SIT/UAT test effectiveness thru effective defect tracking, reporting varied trend analytics to support and drive continual service improvements• Extensive experience in production support processes, exceeding stringent financial SLAs and application system availability through effective tracking of MTTR, Service Restoration, RCA, Speed of Closure metrics

Experience

1. Sr Technical Program Manager

   American Express

   Aug 2024 — Present · Phoenix, AZ, US

   Supporting Global Merchant Services Technology Organization (Digital Merchant Experience) Portfolio. Manage multi-year strategic initiative / program and successfully led the team to implement MVP product and a new channel for merchants and partners with a modernized approach to handle disputes lifecycle

Education

• University of Madras

  Bachelor of Engineering, Computer Science & Engineering

  1994 — 1997

• Department of Technincal Education (PACR Polytechnic)

  High School Diploma, Diploma in Electrical and Electronics Engineering

  1991 — 1994

Skills

• Pmo
• Pmp
• IT Strategy
• Sdlc
• Solution Architecture
• Offshoring
• Program Management
• Team Management
• Relationship Management
• Outsourcing
• Service Delivery
• Business Analysis
• Global Delivery
• Big Data
• Software Project Management
• Crm
• Itil
• Requirements Analysis
• Business Development
• Requirements Gathering
• IT Service Management
• Integration
• Project Portfolio Management
• Business Intelligence
• Change Management
• Project Management
• Project Planning
• Governance
• Information Technology
• Testing
• Soa
• Quality Assurance
• Project Delivery
• Resource Management
• Agile Project Management
• Data Warehousing
• Project Governance
• IT Management
• Business Requirements
• Software Development