Saravanakumar M

About Saravanakumar M

Information Technology leader with 18+ years of experience driving large‑scale datacenter operations, cloud transformation, and 24/7 global IT managed services across AWS and Azure. I specialize in Infrastructure Management, Service Delivery and Cloud Operations bringing a strong track record of partnering with executive leadership and enterprise clients to deliver resilient, scalable and secure technology ecosystems.My work centers on modernizing and managing large scale IT operations through AI‑driven automation, AIOps, Observability, through best practices and industry standards. I’ve led major digital transformation programs including on‑prem to cloud migrations across hybrid and multi‑cloud environments (IaaS, PaaS, and native cloud services).I’m experienced in building and leading high‑performing, cross‑functional teams across the USA, UK, and Asia‑Pacific regions in Retail, Travel & Hospitality, Manufacturing, Logistics, and Insurance domains. I’m passionate about BIC Service Delivery, Operational Excellence, Cloud Governance, FinOps using emerging technologies to elevate business outcomes.Certified in ITIL, AWS, and Azure, I thrive at the intersection of technology, strategy, and execution—helping enterprises evolve, innovate, and operate with confidence in an AI‑accelerated world

Experience

1. Senior Manager - Service Delivery

   Cognizant

   Jan 2021 — Present · Montpelier, VT, US

   Own end‑to‑end Service Delivery for Global customers, ensuring all programs and projects are executed within contractual scope, timelines and budgets. Lead the adoption of Nex‑Gen technologies, AI‑driven Automation, AIOps and Best‑In‑Class operational frameworks to enhance service reliability and customer experience. Implement ITIL best practices across diverse environments to strengthen governance, standardization and operational excellence.Drive Delivery Management, Client Engagement, Business Development and Consulting initiatives to support enterprise transformation goals. As an Operations Manager, establish and scale IT Managed Services with a strong focus on Cloud Operations and AI‑driven Intelligent Automation. Champion continuous improvement, innovation and data‑driven decision‑making to elevate service performance and business outcomes.

Education

• PSG College of Arts and Science

  Bachelor of Science

• Bharathiar University

  Doctor of Philosophy

• Bharathiar University

  Master of Science

• Bharathiar University

  Master of Business Administration