Saravanakumar Chinnasamy
Lead Consultant at Infosys Limited | Genesys | IVR | ASR | Ccaas | Nice inContact | CIP Core Certified | CIP Core Plus Certified | Amazon Connect & Lex | Cyara Automation Tool
- Role
- Lead Consultant at Infosys
- Location
- Coimbatore, IN
- LinkedIn followers
- 500 followers
About Saravanakumar Chinnasamy
19+ Years of Experience in implementation of contact center solutions, IVR & ASR…
Experience
Lead Consultant
Feb 2022 — Present · Coimbatore, IN
19+ Years of Experience in implementation of contact center solutions, IVR & ASR application development and complete understanding of Genesys Solutions / Architecture.• Involved in pre - sales activities including Response to RFPs, creating proof of concepts, creating effective presentations, demonstrating solutions during client Orals, Effort and Cost Estimation process etc.• Good knowledge in Genesys Framework Implementation, Genesys 8.x Inbound, Outbound, and multimedia implementation.• Extensive Knowledge in Troubleshooting Genesys SIP server, Genesys voice portal, Resource manager, Universal routing server, DB server, other Genesys components and Genesys E-Services(Email/Chat)• Thorough knowledge and experience in development of IVR call flows using Genesys voice portal (GVP) in composer, design and development of routing strategies using Genesys Interaction routing designer (IRD).• Thorough knowledge in Genesys tools such as Genesys Administrator (GA),Solution Control Interface(SCI),Configuration Manager(CMI),Outbound contact Manager(OCM)• Experienced in DB2 products like IBM DB2 9.5, SQL Server & Oracle.• Experienced in Implementation on CTI configurations like Dialogic, Donjin & SS7.• Experienced in Analog & Digital Interface• Good Interpersonal skills, creativity, and dynamism with adaptive and team-oriented style• Experience in troubleshooting Call Flows.• Having application domain knowledge in Banking and Telecom, NBFC’s (Non-Banking financial companies) Contact Centers.• Skills: Genesys Pure Engage · IRD · Composers · Leadership Development · Voice BOT, Nice In Contact.
Skills
- Genesys
- Telephony
- Speech Technology
- Pre-Sales
- Windows/Linux
- Cisco Icm
- Wireless Voice
- Cisco Technologies
- Service Delivery
- Wireless
- Vendor Management
- Requirements Analysis
- Ivr
- Cvp
- Unified Communications
- Routing
- Itil
- Cti
- Call Routing
- Speech Recognition
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