Saravana Govindaraj

Banquet Manager @Taj Hotels

Chennai, IN

Managing Day-to-Day Operations • Supervises and manages employees. Manages all day-to-day operations.• Maintains service and sanitation standards in restaurant, bar/lounge and room service areas.• Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.Leading Food and Beverage Team• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.• Encourages and builds mutual trust, respect, and cooperation among team members.• Identifies the developmental needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills.• Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.• Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.• Ensures compliance with food handling and sanitation standards.Ensuring Exceptional Customer Service• Provides services that are above and beyond for customer satisfaction and retention.• Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.• Acts as the guest service role model for the restaurants, set a good example of excellent customer service and creates a positive atmosphere for guest relations.Managing and Conducting Human Resource Activities• Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.• Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others.

IHM,BHUBANESHWAR

B.Sc, HOSPITALITY AND HOTEL ADMINISTRATION

IHM ,BHUBANESWAR

Bachelor's degree, Hospitality Administration/Management