Saravan Sriram G

About Saravan Sriram G

Hi, I’m Saravan, a Software Development Engineer with 2 years of experience building scalable backend systems in Java and Spring Boot.Currently, I’m working at Jio Platforms Ltd where I’ve had the opportunity to own and deliver key features in a multi-tenant ITSM platform. I work across modules like Incident, Problem and Change management. I’ve taken full ownership of the Problem module handling everything from design and development to optimization and production support.I enjoy solving complex problems, improving system performance, and collaborating across teams to deliver value.Tech I work with: Java · Spring Boot · MongoDB · SQL · Redis · RabbitMQ · Azure DevOps · JUnit · JMeterAlways open to learning, connecting, and growing!

Experience

1. Sde

   Jio Platforms Limited Jpl

   Aug 2023 — Present

   Led backend development of the Problem Management module in a scalable, multi-tenant ITSM platform at Jio Platforms Ltd.• Designed and built features using Java, Spring Boot, MongoDB, Redis, RabbitMQ, and REST APIs in a microservice-based architecture.• Automated ticket routing using load-based and round-robin algorithms, saving 5+ hours/week and reducing errors by 70%.• Engineered SLA-driven RCA/CAPA workflows with configurable approval chains, reducing approval cycle time by 40%.• Improved API performance by 30–40% through Redis caching, multithreading, and database query optimization.• Designed fault-tolerant workflows with retry and rollback mechanisms to ensure transactional integrity across distributed services.

Education

• International Institute of Information Technology Bangalore

  Dual Degreebtechmtech, Electronics and Communications Engineering

  2018 — 2023