Sarathi V

Commercial Operations Analyst | ICE | NYSE |

Role
Associate Commercial Operations at ICE
Location
Chennai, TN, IN
LinkedIn followers
500 followers

About Sarathi V

Led and optimized the end-to-end Order to Cash process using Salesforce CRM, ensuring accurate order processing, improved billing accuracy, and enhanced customer satisfaction.Managed O2C operations through Salesforce, including order creation, approval workflows, and customer account management.Leveraged Salesforce to track sales pipeline, manage quotes, and convert opportunities into orders.Worked closely with Sales and Finance teams to ensure seamless handover from opportunity to invoicing.Monitored and maintained data accuracy in Salesforce, including product SKUs, pricing, and customer profiles.Customized Salesforce reports and dashboards for order tracking, billing accuracy, and revenue forecasting.Coordinated with ERP teams to ensure Salesforce-to-ERP data integration for real-time order visibility.Reduced order entry errors by 40% by optimizing Salesforce validation rules and workflows.

Experience

  1. Associate Commercial Operations

    ICE

    Jan 2025 — Present · Hyderabad, IN

    Led and optimized the end-to-end Order to Cash process using Salesforce CRM, ensuring accurate order processing, improved billing accuracy, and enhanced customer satisfaction.Managed O2C operations through Salesforce, including order creation, approval workflows, and customer account management.Leveraged Salesforce to track sales pipeline, manage quotes, and convert opportunities into orders.Worked closely with Sales and Finance teams to ensure seamless handover from opportunity to invoicing.Monitored and maintained data accuracy in Salesforce, including product SKUs, pricing, and customer profiles.Customized Salesforce reports and dashboards for order tracking, billing accuracy, and revenue forecasting.Coordinated with ERP teams to ensure Salesforce-to-ERP data integration for real-time order visibility.Reduced order entry errors by 40% by optimizing Salesforce validation rules and workflows.

Education

  • Gurunanak college Velacherry, Chennai -6000042

    B.com

    2016 — 2019

  • St. Joseph's College Of Engineering

    Master of Business Administration - MBA

    2019 — 2021

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Sarathi V — Associate Commercial Operations at ICE in Chennai, TN, IN | Unifers