Sarath Kumar
Azure Devops Engineer
- Role
- System Engineer at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sarath Kumar
Azure Devops Engineer and Production Support Engineer with 4+ years of experience supporting high-availability, cloud-native applications in Microsoft Azure environments. Currently working at Tata Consultancy Services, supporting retail and pharmacy platforms for Walgreens Boots Alliance.I specialize in managing 24/7 production environments, ensuring system reliability, SLA compliance, and rapid incident resolution. My experience includes supporting microservices architectures deployed on Azure Kubernetes Service (AKS), troubleshooting complex production issues, and implementing proactive monitoring strategies to reduce downtime and improve system performance.Key strengths include:• Azure Cloud Operations (AKS, App Services, Function Apps, Cosmos DB, APIM)• Kubernetes troubleshooting and cluster management• Incident Management (P1/P2), Root Cause Analysis (RCA)• Monitoring & Observability (Dynatrace, Application Insights, Grafana, Kibana, Prometheus)• ITIL-based Change, Problem, and Service Management• 24/7 On-call Production SupportIn my current role, I have reduced MTTR by 30% through proactive alert tuning and log analysis, improved recurring incident reduction by 25%, and maintained 99.9% SLA compliance for business-critical applications supporting 1500+ retail stores.I am passionate about reliability engineering, automation, and continuous improvement of production systems. Always open to connecting with professionals in Cloud Operations, DevOps, and Site Reliability Engineering.
Experience
System Engineer
Dec 2021 — Present · Bengaluru, IN
Provide L2/L3 production support for Azure-based microservices supporting 1500+ retail stores.Manage and troubleshoot AKS clusters including pod crashes, node failures, scaling issues, and deployments.Handle P1/P2 incidents with 24/7 on-call support, maintaining 99.9% SLA compliance.Perform Root Cause Analysis (RCA) and implement preventive fixes, reducing recurring incidents by 25%.Reduced Mean Time to Resolution (MTTR) by 30% through proactive monitoring and alert optimization.Support Azure services including Cosmos DB, Function Apps, App Services, and API Management (APIM).Configure dashboards and alerts using Dynatrace, Application Insights, Grafana, Kibana, and Prometheus.Conduct log analysis, performance tuning, and capacity monitoring to improve system stability.Manage change requests and service incidents using ServiceNow and BMC Remedy following ITIL standards.Collaborate with DevOps and development teams during production releases and rollback activities
Education
Presidency University Bangalore
Bachelor of Technology, Computer Engineering
2017 — 2021
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