Sarath Chandra Thuruvolu

Role: Custom Software Engineer Senior Analyst at Accenture
Location: Hyderabad, TG, IN
LinkedIn followers: 500 followers

About Sarath Chandra Thuruvolu

I\'m a Genesys Cloud CX certified engineer with 4+ years of experience building and optimizing contact center solutions at TCS and now Accenture.My core expertise spans across Genesys Cloud modules — Inbound Voice, IVR, Outbound Dialer, SMS, Web Messaging, Digital Bots, and CRM integrations. I specialize in designing intelligent, scalable contact center architectures using Genesys Cloud Architect, Dialogflow, Amazon Lex, and Google CCAI.Key highlights: Built Python automation tools eliminating hours of manual configuration for queues, skills & wrap-up codes Developed a 2-way SMS system connecting customers to agents based on real-time replies Implemented Web Messaging solutions using AWS Lex and Genesys Digital Bots Designed data-table driven dynamic IVR flows for healthcare clients Created custom dashboards and reporting tools to track interactions and outcomesCertifications: Genesys Cloud CX Developer Genesys Cloud CX Professional Microsoft Azure AZ-104If you\'re working on Genesys Cloud implementations, CX automation, or contact center transformation — let\'s connect!

Experience

Custom Software Engineer Senior Analyst
Accenture
Oct 2025 — Present · IN

Education

Pydah College of Engineering and Technology, Gambheeram
Bachelor's degree, Electronics and communication Engineering
2018 — 2021

Contact information

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•••••@accenture.com
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Current company

Accenture

Business Consulting and Services · 10K employees · Grand Canal Harbour, Dublin 2, IE

Accenture helps the world’s leading enterprises reinvent by building their digital core and unleashing the power of AI to create value at speed for organizations across industries. Our strategy is to be the reinvention partner of choice for our clients and lead in the safe, widespread adoption of AI, and to be the most client-focused, AI-enabled, great place to work in the world. We bring together the talent of our approximately 786,000 people with proprietary assets and platforms, deep process and industry expertise, and leading ecosystem relationships to deliver end-to-end solutions and measurable outcomes at scale. Through our Reinvention Services, we offer broad expertise across Cybersecurity, Digital Core, Finance, Industry and Enterprise, Song, Supply Chain and Engineering, and Talent, with advanced capabilities in AI and Data, Industry and Process, and Technology. We serve approximately 9,000 clients and generated approximately $70 billion in FY25 revenue. Visit us at accenture.com. This LinkedIn company page is moderated. When engaging with Accenture, we encourage everyone to: - Use common courtesy and be respectful of others. - Create your own original content and avoid content that you know to be fraudulent. - Never repost someone else's copyrighted work, unless you have permission. - Never post personal, identifying, or confidential information. We reserve the right to delete comments or posts we deem to be: - Profane, obscene, inappropriate, offensive, abusive material. - Spam, repeated comments and commercial messages and personal advertisements. - Discriminatory or that contain hateful speech of any kind regarding age, gender, race, religion, nationality, sexual orientation, gender identity or disability. - Threats; personal attacks; abusive, defamatory, derogatory, or inflammatory language; or stalking or harassment of any individual, entity or organization. - False, inaccurate, libelous, or otherwise misleading in any way.

accenture.com

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About Sarath Chandra Thuruvolu

Experience

Custom Software Engineer Senior Analyst

Education

Pydah College of Engineering and Technology, Gambheeram

Find verified contacts for anyone on LinkedIn