Sarat Shankar
Incident Management l Senior Operations Analyst (Critical Incident Center) l Ex WIPRO and HCLite
- Role
- Operations Senior Analyst(Critical Incident Center) at Salesforce
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sarat Shankar
At Salesforce, my focus lies in orchestrating critical incident responses, harnessing my…
Experience
Operations Senior Analyst(Critical Incident Center)
May 2024 — Present · Hyderabad, IN
Skills
- Vendor Management
- Outsourcing
- Transition Management
- Pre-Sales
- Hro
- Requirements Analysis
- Troubleshooting
- Management
- Bpo
- Quality Assurance
- Operations Management
- Service Delivery
- Technical Support
- Business Analysis
- Crm
- Itil
- Team Management
- Process Improvement
- Salesforce.com Administration
- Customer Relationship Management (Crm)
- Sales
- Employee Engagement
- Workforce Management
- Customer Service
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