Sara Desimone
Operations Manager & Systems Administrator
- Role
- Operations Manager, Systems Administrator at Improve Your I.T
- Location
- Perry Hall, MD, US
- LinkedIn followers
- 500 followers
About Sara Desimone
Creative Business Manager with impressive history of strategic planning, managing…
Experience
Operations Manager, Systems Administrator
Jul 2018 — Present · Baltimore, MD, US
Serve instrumental role in organizational transformation and participation in successful restructuring.· Adapt role to support the needs of the business through restructuring due to the impacts of Covid.· Deliver business strategy and develop systems and procedures to improve operational quality and team efficiency.· Develop and uphold company employee handbook and operational procedures and policies.· Organize computer and physical filing systems.· Organize systems for payment collections, AP/AR, deposits and recordkeeping.· Standardize office structures and processes to promote collaboration and increase performance.· Perform billing, collection, and reporting functions for office financial compliance.· Approve regular payroll submissions for employees.· Hire, manage, develop, and train staff, create and monitor goals, conduct performance reviews for staff.· Track employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.· Exceed customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving current and future concerns.· Respond to customer requests, offering excellent support and tailored recommendations to address needs.· Maintain up-to-date knowledge of products and services.· Keep CRM and client technical documentation up to date.· Answer calls and respond to emails in a timely manner to complete client requests.· Keep software licenses current for computers and mobile devices and maintain billing.· Manage ticketing system to ensure tickets are completed and documented with accuracy.· Function as system administrator to create new user emails and active directory accounts, reset user passwords, configure user applications.· Resolve technical issues including desktop and computer issues, printer setup and troubleshooting, software maintenance, configuring applications, and remote desktop services.
Education
University of Baltimore
Bachelor of Arts (BA), Psychology
2008 — 2010
University of Maryland University College
Master's of Science, Interdisciplinary Studies in Management
2013 — 2015
University of Maryland Global Campus
graduate certificate, Human Resource Management
2014 — 2015
Yama Yoga Collective
200 Hour Yoga Teacher Training
2018
Harford Community College
Associate of Arts (AA), Photography
2005 — 2007
American Fitness Professionals Association
Health and Wellness Coach Certification
2017
Baltimore Yoga Village
300 Hour Yoga Teacher Training
2019 — 2019
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