Sara Portell
VP, User Experience @Unit4
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WORK HISTORY
VP, User Experience @Unit4
London, GB
Responsible for User Experience Strategy and Operations -Set up the UX discipline, vision, team, and processes -Build and grow a multi-disciplinary User Experience team of UX/UI Designers, User Researchers, Content Designers, and UI Developers -Establish the necessary structure to scale UX within the R&D agile framework -Set the process to work collaboratively with Product Management, Engineering, Marketing, and Customer Success to define and execute across the end-to-end customer experience -Define KPIs, metrics, and business outcomes to deliver an ROI to the organization -Infuse the organization\'s culture with a Design Thinking mindset
EDUCATION
Cambridge Judge Business School
Executive Programme, Course on Digital Innovation & Transformation
The London School of Economics and Political Science (LSE)
Master’s Degree, Behavioral Sciences
ESSEC Business School
Executive MASTER SMIB, Strategy and Management of International Business, with honours
Edinburgh Napier University
Honours Bachelor Degree/ Master 1, Communications, Advertising and Public Relations
ABOUT SARA PORTELL
Sara is a User Experience leader with a broad international experience in Tech and eCommerce (B2B and B2C). She has focused on building user-centric products and experiences for global organizations and start-ups since 2009. She is passionate about systematically understanding people’s motivations, needs, and behaviors, aiming to improve the user experience to deliver world-class products.
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