Saranya Krishnamoorthi
Senior 401(k) Retirement Services Professional | Strategic Leadership | Regulatory Compliance | Operational Transformation | Client Success | Team Building | Budget Management
- Role
- Senior Operations Manager at Mphasis
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Saranya Krishnamoorthi
Strategic leader with 20+ years of expertise in 401(k) plan administration, regulatory…
Experience
Senior Operations Manager
Aug 2025 — Present · Chennai, IN
Operational Governance & Reporting - Effectively monitor operations of assigned line of business and interface between internal and external stakeholdersPerformance trend review and analysis: Identify performance trends using performance dashboard, take proactive & sustainable measures for competitive operations governance against contracted SLA’sLeadership Reporting: Periodically review and report LOBs (line of business) metrics to senior leadership and suggest performance improvement areasOperations Risk Management: Identify risk environment for the LOBs, implement and manage effective controls with help of support departmentsProcess Management Planning: Strategic allocation of responsibilities within the business unit, assign responsibilities & orgs to be in line with changing business as well as stakeholders’ requirementsProblem Analysis and Resolution: Train direct reports on identifying core challenges (team, individual, process, job, client etc.) and help create a solution-oriented team. Identify process improvement opportunities & implement different transformation methodologiesBusiness Focus, Service Level Agreement (SLA) & Compliance - Effectively monitor performance SLAs and ensure smooth delivery of the committed volume. Incentive maximization and identify ops expansion areas within the LOBsCompliance Adherence: Accountable for adherence of ISO/PCI compliance controls, audit requirements within the LOBs and accountable to implement effective controls on identified alertsEmployee Centricity - Motivate aligned teams and foster a culture of continuous learning and skillset enhancementAccountable towards fostering the development of aligned LOBs by leading employees towards career advancement with a long-lasting and fruitful relationship through timely & constructive feedback, effective counseling as well as timely rewards and recognition
Education
Madras University
Bachelor's Degree, Commerce
1999 — 2002
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