Saranya Thirupathi

WORK HISTORY

EDUCATION

ABOUT SARANYA THIRUPATHI

I am a results-driven technology professional with 5+ years of experience leading technical support teams, managing complex client integrations, and delivering enterprise-grade solutions across CRM, ERP, WMS, and eCommerce platforms. I specialize in resolving high-priority escalations, optimizing operational workflows, and delivering impactful business solutions while ensuring exceptional client satisfaction.I have collaborated with clients across the US and Europe, providing expert assistance on complex tickets and business-critical incidents. My hands-on expertise spans Salesforce, Litify, SQL, JSON, XML, Swagger API, QuickBooks, Woocommerce, FTP, Microsoft CRM, Jira, and Excel, enabling me to design, configure, and optimize technical solutions tailored to business needs.Key Strengths & Achievements:Technical Solution Delivery: Managed end-to-end implementations, system configurations, and product migrations to ensure smooth transitions and client satisfaction.Support Leadership: Led and mentored support teams, handled on-call rotations, and drove timely resolution of escalated issues.Data Analysis & Reporting: Created and automated dashboards, business reports, and performance tracking tools to provide actionable insights for organizational decision-making.Quality Assurance & Testing: Participated in manual and automated testing for software releases, ensuring accuracy, functionality, and deployment readiness.Process Improvement & Documentation: Developed knowledge base articles, SOPs, and contributed to AI documentation to enhance internal processes and client self-service.Business Collaboration: Partnered with stakeholders to gather requirements, analyze business processes, and deliver technical solutions that drive efficiency and measurable outcomes.I thrive in fast-paced environments and enjoy tackling complex technical and business challenges. Passionate about bridging technology and business insights, I continuously expand my knowledge of emerging technologies to better serve clients, support teams, and organizational objectives.My goal is to deliver solutions that are technically robust, strategically aligned, and impactful for business growth.