Saranya Kannan
Customer Support Manager @ BLiS by Wedtree | Enhancing Customer Satisfaction and Retention | Contact Center Leadership
- Role
- Customer Support Manager at Blis By Wedtree
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Saranya Kannan
Dynamic and accomplished Team Lead with a proven track record of success in driving team performance and delivering exceptional results. Adept at leveraging strong leadership, communication skills, and customer service expertise to foster a collaborative and efficient work environment. Skilled in Microsoft Office and adept at report writing. Possess a Bachelor of Science and a Master of Business Administration. Committed to continuous improvement and driven by a passion for leading high-performing teams and exceeding organizational goals.
Experience
Customer Support Manager
Apr 2024 — Present · Chennai, IN
Supervising and training customer service representatives.Developing and implementing customer service policies and procedures.Set and achieved monthly sales targets of 90K USD, consistently meeting organizational goalsMonitoring customer satisfaction and handling escalations.Analyzing customer feedback and improving support strategies.Develop and implement customer service policies and best practices.Monitor KPIs such as response time, resolution rate, and customer satisfaction scores (CSAT).Manage customer support tools and CRM softwareEnsure compliance with company policies and industry regulations.Ensuring that the team achieves the monthly sales target with very less cancellations.Brought down the refunds percentage from 3% to 1% within a year by implementing retention strategies.Hands on Experience with Shopify- Analytics and Sales
Education
Idhaya college for Women
Bachelor's Degree, Biology, General
2006 — 2009
Anna University Chennai
Master of Business Administration (M.B.A.)
2010 — 2012
AJC
High School, Biology, General
2004 — 2006
Skills
- Loans
- Relationship Management
- Credit
- Business Process Improvement
- Financial Services
- Credit Risk
- Call Centers
- Business Development
- Commercial Banking
- Credit Cards
- Core Banking
- Retail Banking
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