Saranya K. G
Workforce Management | Real Time Analyst
- Role
- Senior Process Executive (Wfm- Real Time Analyst) at Cognizant
- Location
- Bengaluru, IN
- LinkedIn followers
- 500 followers
About Saranya K. G
I am a dedicated professional with 3 years of experience in Workforce Management (WFM-…
Experience
Senior Process Executive (Wfm- Real Time Analyst)
Aug 2025 — Present · Chennai, IN
I manage the real-time workforce flow for a critical US client engagement, collaborating across Cognizant\'s Chennai and Philippines delivery centers. This involves constantly monitoring queues, updating attendance, managing agent schedules, and sending required productivity reports to ensure agents adhere to their schedule and support overall operational efficiency.
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