Saransh Vyas

About Saransh Vyas

Operational Excellence leader with 20+ years of diverse experienceInitial 12+ years in Monitoring & Program Evaluation (Quality Assurance, Customer Satisfaction & Compliance Testing Programs)Followed by 8+ years in Operational Risk Management (Responsible for Financial Crimes AML/KYC,Analytics, Monitor & Oversee Operational Risk program for the servicing, HR, Legal & Corp. Affairs & Communication)During this phase I got an opportunity to manage key risk pillars including Vendor Management, Information Security, Issue Management, BCP, Compliance and Internal Audit GroupCurrently part of Second Line of Control (Compliance) for TechnologiesI have held leadership positions in diverse industries i.e. Telecom, Travel & Banking/Financial Services for domestic and international markets /regions (US, APAC & EMEA). I am passionate about building impactful risk based monitoring and audit programs & implementing Change and process improvement plans by leveraging industry best practices, workflows and business intelligence standards Over the last decade, I have worked on defining sampling strategy, risk assessments, testing and monitoring procedures, process mapping, cost benefit analysis, customer journey mapping, SOPs and implementing lean six sigma & design thinking initiatives.Apart from this, I have led various digital transformation projects related speech analytics, RPA-Blue Prism, OCR & CX platforms both in domestic and international markets. Certifications includes:PMP from PMICertified in Leadership Excellence Program from HBS Six Sigma Expert & Lean Implementation (Certified Black Belt from LinkedIn Learning & Green belt from ISI, Delhi Certified Product Owner/Product Manager from SAFeDesign Thinking (Certified from IIT Madras)Toyota Production System -(Certified from IIT Roorkee)Introduction to Digital Marketing from GoogleSpecialtiesQuality Management System I Vendor / Affiliate Management I Financial Crimes I AML /KYC I Customer Experience I Operations I Quality Assurance I Data Analyst (Descriptive + Predictive) I Project Management I Process Reengineering I Knowledge ManagementOn a personal front, I occasionally write on medium and quora and personal blog Also, I am a keynote speaker and conduced more than 50 speaking engagements on self-development & career development. If you believe that I can be of help to you, please get in touch s••••••••@gmail.com or connect with me over LinkedIn for networking, opportunities & more!I look forward to connecting with you!

Experience

1. Director of Compliance (Apac)

   American Express

   Nov 2025 — Present · Gurugram, IN

Education

• Panjab University

  B.Com, commerce

  2003 — 2005

• Panjab University

  Bachelor of Commerce - BCom, Business/Managerial Economics

• Central Board of Secondary Education

  DAV Pulbic School -Chandigarh, Commerce, Business/Commerce, General

  2001 — 2002

• Harvard Business School

  American Express & Harvard Certificate in Leadership Excellence

  2017 — 2017

Skills

• Six Sigma
• Quality Assurance
• Process Improvement
• Bpo
• Team Management
• Process Excellence
• Crm
• Vendor Management
• Transition Management
• Service Delivery
• Project Management
• Mis
• Team Leadership
• Business Process
• Outsourcing
• Business Process Improvement
• Analysis
• Process Management
• Continuous Improvement
• Operational Excellence
• Call Centers
• Transactional Quality
• Employee Engagement
• Operations Management
• Telecommunications
• Customer Satisfaction
• Business Process Re-Engineering
• Customer Relationship Management (Crm)