Saransh Kaul

Chief Manager - Operations @Canara HSBC Life Insurance

Ghaziabad, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2007 — Present

Chief Manager - Operations @Canara HSBC Life Insurance

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Gurgaon, IN

Framing work direction and plan for the associates after thorough assessment of their capabilities• Setting up targets, operating guidelines basis internal & regulatory requirements, SOP & SLA, setting and maintaining CTQ (Critical to Quality)/ CTP (Critical to Process) targets and involved in planning for the process• Transitioning systems to upgraded versions to achieve efficiency in various operations; spearheading process improvement initiatives• Conducting internal process audits & process reviews for ensuring strict adherence to the process parameters/systems as per defined guidelines• Responsible for adequate staffing, hiring backfills & ensuring regular process training for the team• Preparation and submission of insurance regulatory dashboards and reports• Preparation of process MIS. Analysis of current adherence/performance and implement solutions for improvement

SKILLS

MisService DeliveryTransition ManagementSoft SkillsManagementTrainingLeadershipVendor ManagementInsurancePerformance ManagementRelationship ManagementTeam ManagementEmployee EngagementCrmCustomer Relationship Management (Crm)BankingBpoRecruitingOperations Management

ABOUT SARANSH KAUL

OPERATIONS MANAGEMENT I PROCESS RE-ENGINEERING I

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Saransh Kaul — Chief Manager - Operations at Canara HSBC Life Insurance in Ghaziabad, IN | Unifers