Saransh Chaudhary
Central Ops Supply Team at Spinny
- Role
- Operations Program Manager at Spinny
- Location
- Chandigarh, IN
- LinkedIn followers
- 500 followers
About Saransh Chaudhary
A total experience of Ops/Process/Product Management from manufacturing to startups based in India, spanning for ~5 years, including a current role as an Operations Manager for an online car reseller startup. Worked in dynamic roles such as process designing & Improvement/ Product development & improvements for all in-house products with the use of analytical & statistical tools such as SQL, Google analytics, Excel, Jira, p-test, t-test and etc.
Experience
Operations Program Manager
Jan 2022 — Present · Gurugram, IN
Managed a team of operations centrally and created an end-to-end framework to optimize car procurement operations, thereby improving vehicle inspection to delivery funnel.Successfully reduced customer escalations by providing adequate visibility to the customer regarding the vehicle pickup process, document requirements and a detailed payment breakdown.Conceptualized a user communications framework via Push Notifications, SMS, and WhatsApp to strategically address and mitigate drop-off points across diverse funnels.Implemented an automated payment approval process resulting in a reduction in consumer escalation & saving approx. 6 man-hours/day.Established relationships with multiple 3rd Party Vendors to implement API-based solutions which reduced bad procurements and saved12 man-hours/day.
Education
Punjab Engineering College
Bachelor of Engineering (B.E.)
2013 — 2017
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