Saran Saravanakumar

Operations Manager @Premium Mattress Outlet

Vaughan, ON, CA

Generated in new revenue through consultative selling and needs-based product recommendations, achieving 20% above target quota consistently. Cultivated and maintained relationships with 60+ high-value customers, resulting in 85% repeat business rate and 5+ referrals per month. Implemented targeted outreach strategy to engage 40 prospects monthly, converting 20% into sales through personalized solution presentations. Developed and executed upselling initiatives that increased average deal size by 20%, generating additional revenue per transaction. Built and managed customer database of 300+ contacts using Excel CRM, improving lead tracking and follow-up efficiency by 25%.

Wesley College, Colombo

High School Diploma

Algoma University

Bachelor's Degree, Business Administration and Management (Honours)