Sara Morris

Customer Success Manager @SchooLinks

Austin, TX, US

I manage a portfolio of 28 strategic school district accounts across 10 states serving students through all parts of the account lifecycle including implementation, adoption, renewal/expansion, and ongoing support totaling over $2.2 million in annual recurring revenue. • Increase usage with 11 established customers by an average of 19% over 5 months • Develop and facilitate repeatable and customized training sessions for key stakeholders, both virtual and on-site, achieving satisfaction ratings of over 95%• Lead and problem solve data integration involving rostering solutions, student information systems, and SFTP server• Collaborate and project manage cross-functionally with Customer Success, Data Integration, Engineering, Product, Marketing, and Sales teams to strategically serve customers and facilitate successful and on-time implementations• Surface customer requests, issues, and feedback to the product team and ensure the product roadmap aligns with customer needs

Texas A&M University

Bachelor of Business Administration (B.B.A.)

Santa Chiara Study Center

Texas A&M University Study Abroad - Castiglion Fiorentino, Italy