Sara Morris
Customer Success Manager @ SchooLinks | Former College Access & Postsecondary Success Leader | Lover of All Things Data, Operations, and Support
- Role
- Customer Success Manager at SchooLinks
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Sara Morris
Mission-driven leader grounded in experience with students, accelerated with data and…
Experience
Customer Success Manager
Oct 2023 — Present · Austin, TX, US
I manage a portfolio of 28 strategic school district accounts across 10 states serving students through all parts of the account lifecycle including implementation, adoption, renewal/expansion, and ongoing support totaling over $2.2 million in annual recurring revenue. • Increase usage with 11 established customers by an average of 19% over 5 months • Develop and facilitate repeatable and customized training sessions for key stakeholders, both virtual and on-site, achieving satisfaction ratings of over 95%• Lead and problem solve data integration involving rostering solutions, student information systems, and SFTP server• Collaborate and project manage cross-functionally with Customer Success, Data Integration, Engineering, Product, Marketing, and Sales teams to strategically serve customers and facilitate successful and on-time implementations• Surface customer requests, issues, and feedback to the product team and ensure the product roadmap aligns with customer needs
Education
Texas A&M University
Bachelor of Business Administration (B.B.A.)
2007 — 2011
Santa Chiara Study Center
Texas A&M University Study Abroad - Castiglion Fiorentino, Italy
2009 — 2009
Skills
- Microsoft Excel
- Powerpoint
- Admissions
- Microsoft Office
- Higher Education
- Public Relations
- Marketing
- Salesforce.com
- Student Development
- Fafsa
- Program Development
- Social Networking
- Event Planning
- Project Planning
- Nonprofits
- College Applications
- Public Speaking
- Student Affairs
- Nonprofit Organizations
- Social Media
- Leadership
- Student Financial Aid
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