Sarah Zaki

Experience

1. Manager Consultant, Technology Transformation

   Infosys Consulting

   Dec 2023 — Present

   I drive technical programs for Fortune 500 clients to deliver digital transformations that enhance customer experiences and operational efficiency. My focus is on aligning business goals with technology strategy to deliver outcomes. Agile Leadership: Led a team of 20 engineers, QA specialists, UX designers, data analysts, and business analysts within a Scaled Agile Framework (SAFe) program comprising 281 members operating as part of an Agile Release Train (ART). Customer Experience Optimization: Improved retention rates and customer acquisition by mapping the customer experience journey and customizing Salesforce Sales Cloud and CPQ features to support that journey. Overlayed the business vision with technology architecture across Acquisition to Bill processes. Product Roadmap Development: Designed the roadmap for a centralized decision support product to increase operational efficiency and improve customer satisfaction. Aligned stakeholders around a shared vision for the product by facilitating discovery & use case mapping workshops with users across operations, product management, architecture, and data & analytics. Strategy & Process Optimization: Spearheaded the search for 10 senior partner roles by engaging a recruiting firm, designing a four-step interview process, and building a digital tracking system. Reported weekly updates to the CEO. Data-Driven Storytelling: Enhanced decision-making for a $600M practice by creating dashboards visualizing key metrics.

Education

• International Baccalaureate

  C. Leon King High School

• University of Tampa - John H. Sykes College of Business

  Bachelor of Science (B.S.)

• Harvard University

  Master of Education - MEd

  2021 — 2022