Sarah Urbanski
Executive Customer Success Leadership | Scaled SaaS Digital Transformation | Global Relationship Management | Business Operations
- Role
- Vice President, Client Success at UpMetrics
- Location
- Buffalo, NY, US
- LinkedIn followers
- 500 followers
About Sarah Urbanski
I am a passionate professional with experience leading high performing customer success…
Experience
Vice President, Client Success
Aug 2024 — Present · Buffalo, NY, US
Drives the strategic vision and decision-making for the Client Success organization, aligning initiatives with overarching business goalsProvides visionary leadership and mentorship to the Client Success team, encompassing Client Managers, Customer Success Engineers, Solutions Specialists, and Support AssociatesEstablishes subject matter expertise in our products, services, client needs, and the social impact industry, positioning UpMetrics as an indispensable partnerFosters cross-functional collaboration with Outreach, Product, and Marketing teams to craft and execute innovative strategies for client acquisition, retention, and engagementEnsures robust client retention by leading initiatives that secure subscription renewals and proactively addresses barriers to adoption to enhance valueLeverages cutting-edge technology and CRM systems to optimize onboarding, automate client communication, and drive operational efficienciesElevates client services delivery by refining our strategic and managed service offerings and oversees the performance of the distributed services delivery teamRefines and optimizes client success processes, including onboarding, training, support, advocacy, upselling/cross-selling, renewals, and offboarding, to ensure excellence in client outcomesUtilizes data-driven insights to rigorously evaluate the impact of client success strategies and adjust course for maximum effectiveness
Education
University of Hawaii at Manoa
BA
Cornell University
MPS
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.