Sarah S.

About Sarah S.

18 years of client relationship experience, contributing exceptional interpersonal skills, strong planning, communication and implementation to promote the building of strong and profitable business relationships.Key SkillsEarning client trust, leading and managing a team, product design, digital and print mediums, website development and content management, managing multiple project workflows, development of apps, marketing campaign creation, in-store activation. Graduate of Williams College of Business, Xavier University.

Experience

1. Director of Accounts

   Us Digital Partners

   May 2022 — Present · Cincinnati, OH, US

   Lead day-to-day management of 15+ client accounts while supporting additional accounts; manage multiple projects across industries, ensuring delivery on-time and on-budget.Drive client communications as the main point of contact, while coordinating internal teams to meet goals and resolve challenges.Act as the voice of the client internally and the voice of the team externally, ensuring alignment and satisfaction across all stakeholders.Proactively strategize with clients on all digital marketing activitiesSecured $200K+ in net new business and expanded existing client revenue by $250K in 2024 through proactive relationship management.Foster strong client relationships, prepare proposals/estimates, and identify growth opportunities through digital marketing strategies.Continuing to enhance the previously designed internal resourcing model to improve visibility into client workloads, project status, and staff allocation. Mentor and manage 2 account managers, continuing to develop and foster the account management team.Champion workflow and process improvements to accelerate project delivery, improve collaboration, and ensure financial accuracy in invoicing and accounts receivable.Skilled in project and productivity tools including Basecamp, Google Workspace, and Microsoft Office.

Education

• Xavier University

  Bachelors of Science

  2004 — 2008