Sarah Saftich
Senior Manager, Customer Success @Top Hat
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WORK HISTORY
Senior Manager, Customer Success @Top Hat
Toronto, ON, CA
As a dynamic Customer Success leader, I drive client retention and growth by fostering cross-functional collaboration and advancing strategic initiatives. I manage a team of 6 in maintaining industry-leading retention rates, while also forecasting and analyzing critical customer feedback.
EDUCATION
Smith School of Business at Queen's University
Graduate Diploma , Business
Smith School of Business at Queen's University
Master of Business Administration - MBA, Consulting Specialty
Queen's University
Bachelor of Applied Science - BASc (Hons.), Kinesiology
ABOUT SARAH SAFTICH
I am an empathetic, service oriented leader, curious about your \"why\" and driven to bring out the best in people. I have a background as a competitive varsity athlete and l captained the Queen\'s Women\'s Basketball Team. With this I discovered my passion for driving a culture of high performance and building community. I am inspired by empowering diverse teams to achieve greater success through collaboration and I strongly believe we can accomplish more together than individually. My eagerness to learn has catalyzed my growth over the last 7 years at Top Hat, becoming a better coach, communicator and strategic problem solver. I intentionally adopt a growth mindset whether it be in the work place, training for a half marathon or tackling crosswords. I am currently pursuing my MBA at Queen\'s University\'s Smith School of Business and will be graduating with the class of 2026. If you share any of these interests please reach out, I would love to connect with you!
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