Sarah McDonough
- Role
- Strategic Client Solutions Manager - Large Enterprise Team at Waystar
- Location
- Louisville, KY, US
- LinkedIn followers
- 500 followers
About Sarah McDonough
Accomplished client success leader with over 6 years of experience in healthcare revenue…
Experience
Strategic Client Solutions Manager - Large Enterprise Team
Oct 2021 — Present
Leads a team of eleven analysts that support over 130 strategic clients at a rapidly growing Healthcare Revenue Cycle Management company. • Owns all operational aspects of team management. Performs quarterly and annual performance reviews to provide formal, tangible feedback to analysts. • Ensures team meets & exceeds performance metrics through ongoing training, process improvements, and consistently leveraging feedback opportunities. • Leverages data to forecast capacity needs and manage scalable growth within team and client-base. • Creates and analyzes reports to determine courses of action and long-term process development. • Develops and implements process improvement initiatives to optimize client-experience. • Responsible for weekly reporting of team performance to leadership to ensure alignment on annual goals concerning performance and client satisfaction. • Leads onboarding training for new hires to set individuals up for long-term success. Created new-hire onboarding and success measures that have been implemented across multiple teams.
Skills
- Microsoft Excel
- Microsoft Word
- Microsoft Office
- Leadership
- Social Media Marketing
- Customer Service
- Public Speaking
- Time Management
- Fitness
- Social Networking
- Fundraising
- Research
- Group Exercise Instruction
- Exercise Prescription
- Visual Merchandising
- Athletics
- Sports Coaching
- Sports Nutrition
- Marketing
- Powerpoint
- Sports
- Teamwork
- Strength & Conditioning
- Public Relations
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