Sarah Reynolds
Account Manager @ SoftwareOne | Product × Customer Strategy | Driving Adoption, Alignment & Measurable Impact
- Role
- Account Manager at SoftwareOne
- Location
- Philadelphia, PA, US
- LinkedIn followers
- 500 followers
About Sarah Reynolds
I don’t do fluff. I don’t do buzzword bingo. I build systems that drive measurable adoption, operational efficiency, and revenue impact.With 15+ years across SaaS, Revenue Operations, Sales Operations, Customer Success, and Enablement, I operate at the intersection of GTM strategy and execution. I help organizations align CRM, sales tech, product workflows, and cross-functional processes to support scalable growth.My work spans across:• Revenue Operations (RevOps) and GTM process design• CRM optimization (Dynamics 365, Salesforce)• Sales tech stack architecture (Outreach, automation platforms, AI tools)• User story development, backlog prioritization, and sprint collaboration• Change management and behavior-driven adoption• Forecasting, pipeline visibility, and performance measurement. I translate business objectives into structured execution - clarifying requirements, aligning stakeholders, influencing Product & Engineering, and ensuring solutions actually drive ARR, retention, and operational clarity.I measure success by adoption rates, system utilization, efficiency gains, and revenue outcomes - not feature releases. I’m especially focused on AI-powered workflow automation, business systems design, and scaling operational excellence inside high-growth B2B SaaS environments.If there’s ambiguity, misalignment, or operational chaos in your go-to-market engine - that’s usually where I do my best work.
Experience
Account Manager
Oct 2025 — Present · Philadelphia, PA, US
Advise organizations on navigating cloud complexity, optimizing IT investments, and modernizing their environments across Microsoft and AWS ecosystems. Drive alignment, clarity, and operational efficiency across customer initiatives while supporting SoftwareOne’s goal of achieving $10B in market impact by 2030.**Originally hired by Crayon prior to its acquisition by SoftwareOne.
Education
Temple University
Business Administration, Management and Operations
Long Island University
Bachelor of Arts - BA, English Writing & Rhetoric + Exercise Physiology
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