Sarah Ratliff
- Role
- Site IT - IT Support at Capital One
- Location
- Richmond, VA, US
- LinkedIn followers
- 500 followers
About Sarah Ratliff
I’m Sarah Ratliff, an IT Support Specialist with 3+ years of experience delivering both…
Experience
Site IT - IT Support
Apr 2023 — Present
Managed multiple projects simultaneously while coordinating with superior supervisors weekly with updates on progression and goals for ongoing and new organization projects • Deployed and maintained various types of company specific and non-specific software and applications • Volunteered in monthly User Acceptance Testing (UAT), including after-hour testing projects • Oversaw a ticketing system dedicated to desktop support for end-users within the organization • Monitored outgoing shipments of over worth of company assets weekly • Curated educational documents of company processes to be used for as reference by fellow colleagues • Streamlined processing times by 35%, utilizing company approved equipment such as a KVM that allowed for configuration over several machines at a single time • Troubleshoot hardware and software failures according to company standards • Completed requests of new devices for new hires as well as device upgrades for existing associates • Performed hard drive wiping of multiple OS with sensitive company information which later are properly disposed of by the company • Managed and maintained an asset inventory of up to $1 million in correlation of company specific standards
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