Sarah Rannals
Global Director of Operations, Professional Services @Cwx
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WORK HISTORY
Global Director of Operations, Professional Services @Cwx
Implemented Certinia PSA and serve as system admin, enabling real-time forecasting for margin, utilization, and actuals—improving financial visibility and project profitability- Lead internal discovery efforts on operations challenges like project delays and escalations using heuristic analysis; present findings with actionable recommendations to improve delivery performance- Own business KPI tracking, collaborating across Finance, Sales, and Delivery to guide decisions and drive accountability- Translate executive strategy into operational plans that enhance scalability, service quality, and profitability- Streamlined workflows and cross-functional collaboration, introducing best practices to improve delivery timelines and operational efficiency.
EDUCATION
Art Institute of Colorado
Bachelor of Arts (BA), Design Management / Graphic Design and Interior Design
Pueblo East High School
High School Diploma
SKILLS
ABOUT SARAH RANNALS
I create systems that make complexity manageable: frameworks that forecast capacity, optimize utilization, and align global vendor networks to business goals. My approach blends empathy and analytics to drive smarter decisions, stronger delivery, and healthier teams. At my core, I believe operational excellence isn’t just about process, it’s about people, trust, and telling the right data story.
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