Sarah Prodywus
Strategic Account Manager Client Services Manager @NHS Professionals
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WORK HISTORY
Strategic Account Manager Client Services Manager @NHS Professionals
Strategic Account Management and senior level stakeholder management at Buckinghamshire and Berkshire acute, community and mental health Trusts. Leading and developing large Account Management strategies to deliver effective temporary staffing solutions to meet client needs and improve services. Role includes: • Responsible for contract retention, development and negotiation of new and existing contracts. • Management of the Trust Operations Managers and the onsite teams across the region (currently 12 people).• Deliver monthly, quarterly, and contractual reviews with key stakeholders which include performance, MI and deliver against strategic plans. • Drive the delivery of agreed KPIs to ensure the Trust’s needs are met and work with the Operations Manager to deliver service excellence. • Identify and progress opportunities for contract growth. I’ve successfully introduced new service lines and staffing categories and mobilised internal teams to support the growth.• Interpret complex data to measure the success of contract delivery, pre-empting areas of underperformance, working with the onsite team to address these areas and presenting solutions and outcomes to senior key stakeholders. • Debt management, ensuring payment terms are adhered to and escalated within the Trust where necessary. • Understand clients’ challenges, needs and future plans – combine this intelligence with internal demand and performance data analysis to create strategies to support clients achieve their targets. • Review and improve internal process, ensure they’re fit for purpose and continue to deliver service excellence. • Ability to appropriately deal with complex and sensitive information.
EDUCATION
The Open University
Master's degree, Business - Senior Leadership and Management
Bournemouth University
BA (Hons), Business Studies
The Open University Business School
Level 7 Senior Leader Apprenticeship, Business Administration and Management, General
SKILLS
ABOUT SARAH PRODYWUS
A highly motivated MBA graduate with extensive experience of Strategic Account…
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