Sarah Pehr
- Role
- Senior Manager, Customer Success at Vonage
- Location
- Woodstock, GA, US
- LinkedIn followers
- 500 followers
About Sarah Pehr
Stepped away from work to pour my passion and energy into my two children. A true gift…
Experience
Senior Manager, Customer Success
Jan 2022 — Present
Responsible for retaining and growing the Revenue of the Mid-Market UCaaS customer base ($30M ARR)- Manages a team of 7 individual contributors, CSM Is and CSM IIs - Average of 133% to attainment plan for the team’s performance from Q3 2020 - Q3 2022 - Developed a 6 week Onboarding program for all new CSMs; hires and trains all new team members for my department - Spearheaded documenting the processes for the CS Organization and uploading the content into the internal knowledge base (Confluence); and partners with the operations team to maintain the content - Liaison for Customer Success between Professional Services and Customer Support on a weekly Leadership call
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