Sarah Pagan

About Sarah Pagan

Accomplished Risk Management Executive with 15+ years of progressive leadership experience at Rocket Mortgage (formerly Nationstar Mortgage / Mr. Cooper). Expert in enterprise policy governance, regulatory readiness, change of law oversight, and operational risk controls across large scale mortgage operations.I specialize in building governance frameworks, modernizing GRC systems, and leading cross functional initiatives that strengthen compliance, reduce risk, and enhance audit outcomes. My work includes oversight of 3,100+ enterprise policies and procedures, management of annual regulatory and agency updates, and development of automated workflows that improve accuracy, efficiency, and organizational readiness.Known for transforming complex processes into scalable, well controlled systems, I’ve led enterprise wide implementations, standardized Servicing process mapping (900+ maps), built a centralized letter repository letters), and designed employee readiness programs that elevate compliance culture.I partner closely with regulators, auditors, executives, and operational leaders to ensure alignment, transparency, and strong governance. I’m passionate about simplifying complexity, strengthening controls, and developing high performing teams that support long term organizational success.

Experience

1. Vice President, Risk Management

   Rocket

   Jul 2015 — Present · Coppell, TX, US

   Mr. Cooper was acquired by Rocket.• Led enterprise wide policy & procedure (P&P) governance program overseeing 3,100+ documents across all business units, strengthening regulatory compliance and contributing to high performance on federal, state, and agency exams.• Directed the enterprise wide change of law and agency governance program, managing annual updates to ensure timely compliance across all business units.• Represented the organization during regulatory examinations and internal audit reviews.• Integrated all Originations P & Ps into a custom Policy Management application within the GRC platform.• Standardized Servicing process mapping, including quality control and reporting for 900+ maps.• Designed and implemented an employee readiness program to increase awareness and acknowledgment of P&P changes.• Led development of an enterprise wide P&P search interface to improve accessibility and usability.• Streamlined vendor scorecard processes and led automation efforts, increasing completion rates from 70% to 99%.• Built a centralized letter repository containing letters linked to P & Ps and regulatory changes.

Education

• Missouri State University

  Bachelor's Degree, Marketing

  2000 — 2003

Skills

• Finance
• Policy Management
• Portfolio Management
• Loans
• Business Process Improvement
• Mortgage Banking
• Financial Analysis
• Customer Service
• Credit Analysis
• Mortgage Lending
• Loan Servicing
• Management
• Financial Services
• Mortgage Servicing
• Process Improvement
• Loan Origination
• Banking
• Risk Management
• Credit
• Egrc