Sarah Norcross

WORK HISTORY

EDUCATION

ABOUT SARAH NORCROSS

Proactive, driven, creative leader with passion for solving problems offers experience facilitating digital transformation by motivating and organizing team members who build custom software. Safeguards the relationship between software application development company and its clients through positive interactions and timely and clear communication. • Lead, motivate, and guide developers, functional consultants, and QA in high complexity work streams via excellent communication skills, leading stand-up meetings and eliminating impediments • Articulate detailed technical information and project status to all levels of internal organization and external client during project life cycle via clear, relatable presentations and technical translations • Liaison between clients and delivery teams, making sure that projects are successful and eliciting highest levels of client and resource satisfaction and retention KEY COMPETENCIES & SKILLS CUSTOMER SUCCESS • SOFTWARE DEVELOPMENT LEADERSHIP • BUSINESS STRATEGY • IT SERVICE MANAGEMENT • REQUIREMENT GATHERING • SOFTWARE DEVELOPMENT LIFE CYCLE (SDLC) • PROJECT MANAGEMENT • CPG INDUSTRY KNOWLEDGE • AZURE DEVOPS • GAP ANALYSIS • AGILE DEVELOPMENT • RISK MITIGATION • TRANSITION MANAGEMENT • SOFTWARE BLUEPRINT CREATION • PROBLEM-SOLVING & RESOLUTION • SERVANT LEADERSHIP • CUTOVER MANAGEMENT • VERBAL & WRITTEN COMMUNICATION • SPRINT PLANNING TECHNICAL FOUNDATIONS ENTERPRISE RESOURCE PLANNING (ERP): ORACLE, SAP, MICROSOFT DYNAMICS NAV • UPLAND PSA PROFESSIONAL SERVICES AUTOMATION • HUMAN RESOURCE MANAGEMENT (HRM): WORKDAY, KRONOS, ADP • CORNERSTONE LEARNING MANAGEMENT SYSTEM (LMS) • CISCO WEBEX & JABBER • MICROSOFT TEAMS • JIRA • SALESFORCE FUNDAMENTALS • CLOUD COMPUTING BASICS • CUSTOMER RELATIONSHIP MANAGEMENT (CRM): SAP, ORACLE, APTOS • BUSINESS INTELLIGENCE (BI): SAP’S CRYSTAL REPORTING, SAS DATA MANAGEMENT & MINING • MICROSOFT AZURE DEVOPS • MICROSOFT OFFICE • PROGRAMMING FOUNDATIONS: APIS AND WEB SERVICES