Sarah Clark

WORK HISTORY

EDUCATION

SKILLS

ABOUT SARAH CLARK

Empowering clients with the knowledge and strategies to grow and succeed drives me! Whether that is through streamlining advocacy programs, building education initiatives and collateral or strategizing on a client call.The main objective of my current role, as the Customer Success Enablement Manager, is Customer Success efficiency leading to a high level of client support and product growth. Through building onboarding programs, creating marketing collateral and guides, amalgamating content and running CS advisory boards, I prepared them for the challenges associated with the role. During my time as a Customer Success Manager, I noticed the need for extensive on-going education for customers, partners and colleagues internally. This demand led me to pursue multiple projects including designing, building and launching a certification program, overseeing Customer Roundtables to discuss current industry and product challenges and managing partners success through education.Whether it is training or developing marketing content, building certification programs or consulting on advocacy strategy, I love to see my clients succeed. My diverse background has allowed me to better understand customer needs and therefore launch their growth in the fast paced Saas space. I am open to connecting to discuss any opportunities in advocacy and training and development.Specialties: Advocacy program development and executionCustomer growth and business strategyTraining and enablement (internal/external)Project management: Asana & SmartsheetsMarketing strategyCustomer advisory board creation and implementationProblem analysis and resolution Industries: Community/Advocacy Marketing, Employee Engagement, Document Management/SaaS, Financial Services, Telecommunications, national meetings and events, small business storage, not for profit