Sarah Morgan
Membership Crm Professional Outreach Department Operations Assistant @Postpartum Support International
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WORK HISTORY
Membership Crm Professional Outreach Department Operations Assistant @Postpartum Support International
Assist in updating tracking tool (Monday) with conference details including tabler shifts and shipment trackingAlternate with program lead to be evening/weekend point-of-contact for tablers/volunteers and to give them reminders and assistance (remotely)Download leads lists after conferences; reformat and prepare data for importing into CRMArrange storage and shipping for display kits (shared responsibility)Customer service (email, text, and voice calls)CRM roles: update data such as volunteer status and contact information; dedupe/merge records; update report criteriaRecurring routines for checking/correcting contact info errors and gapsSet up and update survey forms & automationsReach out to constituents with deferred/pending/failed paymentsContribute toward the organization’s ongoing improvement in diversity/equity/inclusion/belonging (DEIB)Learn about the CRM and office processes, and about PSI, to develop support capacityOccasionally represent PSI at our exhibitor booths at conferences
EDUCATION
American Military University
Master of Business Administration - MBA, Business Administration / Information Technology Management
Institute for Veterans and Military Families - IVMF
Cybersecurity, Programming
Penn State World Campus
Bachelor of Arts - BA, History
Purdue Global
Bachelor's degree, Criminal Justice/Law Enforcement Administration
Kaplan University
Associate of Arts and Sciences - AAS, Criminal Justice/Law Enforcement Administration
ABOUT SARAH MORGAN
I am a writer, operations professional, and U.S. Army veteran based in Colorado Springs, Colorado. My work sits at the intersection of precise communication and complex problem-solving — whether that means producing documentation that has to be right the first time, coordinating programs that serve people who need them, or crafting prose that earns a place on the page. My writing has been accepted for publication in Collateral, a peer-reviewed literary journal dedicated to veterans and war-affected communities, and I hold an MBA alongside three other completed degrees, with a fourth — a BA in History with a Digital Journalism minor from Penn State — finishing in May 2026.Professionally I bring 16 years of experience managing large, complex organizations where precision, accountability, and clear communication were non-negotiable. That background includes training program design and delivery, policy and process documentation, records and data management, budget oversight, and multi-stakeholder coordination — work that translates directly into higher education administration, nonprofit program management, technical writing, and operations roles in mission-driven environments.I have coordinated initiatives valued in the tens of millions of dollars, authored white papers and formal documentation for executive decision-makers, designed and delivered training for thousands of personnel, and built the kind of organizational infrastructure that keeps things running when the pressure is on. I am based in Colorado Springs, hold an indefinite CAC card for installation access, and am actively seeking full-time or part-time roles where strong communication, organizational precision, and genuine mission alignment matter.If any of that resonates, I would welcome the connection.
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