Sarah Miura Ross

About Sarah Miura Ross

Results-driven business executive with 20+ years of experience spanning Medical Insurance, Insure-Tech (SaaS), Oil & Energy, and IT Hardware & Services. Proven track record of driving revenue growth, increasing operational efficiency, and leading enterprise-wide change. Currently spearheading transformational initiatives to enhance productivity, optimize costs, integrate M&A transactions, and drive go-to-market success, creating lasting business value and competitive advantage. • Spearheading Medical Insurance operations.• Driving corporate development and expanding into new markets.• Orchestrating business transformation, PMO, and change management.• Implementing digital strategies and cost containment initiatives to achieve organizational goals.• Excelling in customer excellence and call center management.• Exhibiting strong leadership skills and coaching abilities, including leveraging my experience as a college professor.• Fluent in both English and Spanish, with proficient skills in Portuguese.

Experience

1. Transformation & Project Management Office

   Duck Creek Technologies

   Nov 2022 — Present · US

   As the leader of the Transformation Office, I drive strategic planning, alignment, and execution of organization-wide improvement strategies, maximizing synergies across functional areas to achieve operational scalability, growth, and efficiency, resulting in significant organizational advancements. Formerly, as VP of US Operations for Reinsurance Technology at Effisoft (a DCT acquisition), I established a standard of excellence in account and implementation management. My contributions to the success of Duck Creek include:• Championing value-focused initiatives, which significantly contribute to a substantial increase in ACV, heightened win rates, and overall business growth.• Leading transformative organizational changes and communication strategies, optimizing operations, reducing costs, and fostering a customer-centric, performance-driven culture.• Driving organizational performance efforts, embedding innovation and customer centricity, while enhancing employee engagement and retention.• Translating customer journey insights into innovative, cross-departmental programs with accountability and widespread adoption.• Operationalizing growth initiatives, ensuring readiness and scalability for market expansion, and orchestrating seamless integrations of corporate development initiatives.• Championing the deployment of cutting-edge technologies to optimize operational efficiency and align with business objectives.• Fostering the development of high-performing teams through mentorship, guidance, and resource empowerment.• Establishing a systematic approach to track and report critical leading indicators and Key Performance Indicators (KPIs), enabling data-driven decision-making and continuous improvement.

Education

• Tokyo University of Agriculture

  Bachelor's degree, Bioscience

Skills

• Mergers & Acquisitions
• Entrepreneurship
• Strategic Financial Planning
• Business Analysis
• Strategy
• Management
• Sales
• Marketing Communications
• Requirements Analysis
• Consulting
• Market Analysis
• Business Planning
• Operations Management
• Business Development
• Market Research
• Business Process
• Project Management
• New Business Development
• Forecasting
• Business Strategy
• Crm
• Business Intelligence
• Business Process Improvement
• Analysis
• Team Management
• Management Consulting
• Financial Modeling
• IT Service Management
• Portfolio Management
• Competitive Analysis
• Enterprise Software
• Change Management
• Process Improvement
• Integration
• Project Portfolio Management
• Leadership
• Team Leadership
• Financial Analysis
• Strategic Planning
• Project Planning