Sarah Miracle
- Role
- Systems Analyst, Customer Success (Gainsight, Sfdc) at Amplitude
- Location
- Littleton, CO, US
- LinkedIn followers
- 500 followers
About Sarah Miracle
Customer Success obsessed, Gainsight evangelist, and technical interpreter to bridge the…
Experience
Systems Analyst, Customer Success (Gainsight, Sfdc)
Mar 2023 — Present
Develop technical solutions for GTM initiatives, such as risk mitigation, product usage data visualization, customer health score optimization, success planning- Build complex technical solutions to integrate CS tech stack tools and craft an efficient end user experience, allowing users to focus on customers instead of administrative tasks - Serve as the technical lead and SME on GTM programs, such as the Post Sales Customer Experience Council - Collaborate with Operations teams to prioritize intake requests and craft an effective sprint plan - Conduct backlog grooming to ensure requests are continuously reviewed, updated, and moved forward based on business priorities -Improved end user satisfaction for systems by 1.2pts in under 6 months time
Education
University of Wisconsin-Eau Claire
Bachelor of Arts (B.A.), Latin American Studies, Spanish, and Teaching English as a Foreign Language (TEFL)
2010 — 2014
Universidad de Valladolid
Study abroad
Colorado State University
Master of Business Administration - MBA
2017 — 2020
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