Sarah Gentile

Senior CX + Digital Transformation Leader | Prosci® CCP | AI Innovation Pioneer | Board Member |

Role: Sr Manager, Customer Experience Operations (Post-shipment) at Acuity
Location: Denver, CO, US
LinkedIn followers: 500 followers

About Sarah Gentile

Senior Customer Experience & Digital Transformation Leader with 15+ years driving organizational change in companies spanning Fortune 100 enterprises to unicorn start/scale-ups. Prosci® Certified Change Practitioner with expertise in areas including AI implementation, business transformation, and global operations leadership. Proven track record leading teams of 160+(10 direct managers + 150 indirect reports) and influencing 20K+ employee transformations. Expert in leveraging emerging technologies and change management methodologies to deliver measurable results: 300% operational efficiency improvements, 50% processing time reductions via AI innovation, and enterprise-wide digital transformations across telecom, technology, athletics, and SaaS industries.Key Competencies:Strategic Operations Leadership • Digital & AI Transformation • Global Team Leadership • Organizational Change Management (OCM) • Vendor + Partner Management • Performance Optimization • Budget + Cost Management • Cross-functional Leadership + Collaboration • Program Management + Mergers & Acquisitions Integration • Cultural Transformation • Process Excellence • Risk Management

Experience

Sr Manager, Customer Experience Operations (Post-shipment)
Acuity
Sep 2025 — Present · Denver, CO, US

Education

University of Denver
Bachelor of Arts - BA, Organizational Leadership

Skills

Program Management
Strategic Sourcing
Net Promoter System
Vendor Management
Workforce Management
Strategic Planning
Team Building
Management
Recruiting
Mentoring
Consulting
Organizational Culture
Organizational Effectiveness
Integration
Candidate Experience
Workforce Planning
Process Consulting
Talent Management
Talent Acquisition
Root Cause Analysis
Root Cause Problem Solving
Project Management
Brand Management
Cross-Functional Team Leadership
Problem Solving
Operations Management
Coaching
Process Improvement
Performance Improvement
Culture Change
Organizational Development
Channel Strategy
Organizational Design
Operational Excellence
Call Center
Leadership
Customer Satisfaction
Business Transformation
Professional Services
Strategic Consulting

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