Sarah McClellan

About Sarah McClellan

I am a Customer Service & Operations Leader with 12 years of experience driving impacts across many distinct functions including operations management, program management, continuous improvement, change management, and product/category management.Operations Management: • 6 years of experience leading operations functions, accountable for daily operational excellence while driving process innovations worth $5MMProgram Management:• Created 5 program teams that achieved $3MM in operational improvement and 20% product-driven change to customer effort and satisfactionSix Sigma / Process Improvement:• Received Green Belt certification (Regions Bank) for completion of 2 Six Sigma projects generating $3MM in expense avoidanceChange Management:• Certified Change Management Practitioner (Amazon) for leading change initiative to improve stakeholder satisfaction by 20% across 5 divisionsProduct Strategy & Management:• 5 years of experience guiding product teams with process leadership and strategies for customer-centric development to drive 20% improvements in customer effort and customer satisfactionI get excited about opportunities to make things better or create something new. I analyze data or processes to identify challenges and then work cross-functionally to implement strategic improvements. There is nothing more rewarding than to see how my efforts make a direct, positive difference on customer experience, team member experience, and bottom-line business results.

Experience

1. Client Service & Operations Consultant Retail Client Services

   Circana

   Sep 2023 — Present · Seattle, WA, US

Education

• The University of Alabama

  Bachelor of Science, Business Administration

  2003 — 2007

• The University of Alabama

  Master of Business Administration - MBA, Strategy Concentration

  2007 — 2009